FAQs

Frequently asked questions

Got questions? We've got answers. Here you'll find useful info about CARDS at McDonald's.

WHEN TO PARTICIPATE

What are the dates of the CARDS Promotion at McDonald’s UK 2026?

When will the CARDS Meals be available in-restaurant?

When do I have to claim by?

WHO CAN PARTICIPATE

Who can participate in the CARDS Promotion at McDonald’s UK 2026?

What is the age limit this year for the CARDS Promotion at McDonald’s UK 2026?

I am under 18 – can I still buy the CARDS Meal, even though I can’t participate in the Promotion?

My child who is under 18 made a purchase and was provided with Cards but has been told they cannot participate or claim any prize or Free Food – why is this?

WHAT YOU NEED TO PARTICIPATE IN THE PROMOTION 

Do I have to make a purchase to get a Cards pack, and which menu items do I have to buy?

Where can I buy qualifying menu items to get a Cards pack?

Can I order a CARDS Meal through the McDonald’s (UK) app or via McDelivery®?

Will the packs of Cards run out at a McDonald’s restaurant and why does this happen?

Do you do anything to make sure that Cards are obtained fairly?

What else do I need to participate?

HOW TO PARTICIPATE

What are the different ways to participate in the CARDS Promotion at McDonald’s UK 2026?

What type of Cards will I get when I open a Cards pack?

How many sets are available to complete?

How do I collect my Cards and enter them in the McDonald’s (UK) App?

What do I do with my Cards after a claim?

How do I see what I’ve redeemed or been awarded?

I’m having problems entering a code on my Card – what do I do?

I have a faulty pack of Cards – what do I do?

Why are pages in the CARDS section of the McDonald’s (UK) app not loading properly?

PRIZES AND PRIZE CLAIMS

To see the prizes available to win, view the ‘My Prizes’ page at cards.mcdonalds.co.uk/allprizes, view the ‘My Prizes’ section of the CARDS section of the McDonald’s (UK) app, or alternatively, view the prize-table at mcdrules.co.uk for full details of the prize pools, prize descriptions, conditions and claim processes.

I think I have won. How do I claim a prize?

How do I redeem my Free Food?

Can I redeem my Free Food through the McDonald’s (UK) app?

Can I redeem my Free Food via McDelivery®?

Why am I not able to complete checkout with Wrap of the Day in-app when trying to redeem a Free Medium Selected Meal?

Why am I having problems redeeming Free Food on the Self Order Kiosk or via the McDonald’s (UK) app?

How soon will I receive my prize?

Do I still need to keep my Cards after claiming my prize?

Can I substitute or transfer a prize or Free Food?

I am having problems with claiming – what do I do?

What is the Free Medium Meal a Week for a Year?

What is included in the Free Medium Meal a Week for a Year?

What is a Ronald Card?

MISCELLANEOUS ISSUES

I have ordered McDonald’s food via McDelivery® and have a problem. What should I do?

How can I find out about how my personal data will be managed, should I provide any?

Is it possible to claim a prize or Free Food through X (Twitter), Facebook, Instagram, Snapchat or TikTok?

Where can I find all the latest CARDS Promotion at McDonald’s UK 2026 news and updates?

How can I get my Cards graded?

My question hasn’t been answered by any of these FAQs, so what do I do now?

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